Feedback infrastructure for teams that ship at scale.
Unlimited apps. Unlimited members. Unlimited data. SSO, SLA, white-label, and a dedicated support channel. One script. Deployed everywhere. Everything in one dashboard.
Everything in Growth, plus:
Scale
- Unlimited apps (deploy everywhere)
- Unlimited workspaces
- Unlimited members
- Unlimited feedback items
- Unlimited data history
- Unlimited AI credits
Security & Access
- SSO / SAML 2.0
- Role-based access control
- Audit log (full trail)
- Custom data retention policy
- Data residency options
- Penetration testing reports
Integrations
- Full Jira integration
- Slack notifications
- Webhook integrations
- REST API access
- Mobile SDKs (iOS, Android, React Native, Flutter)
- MCP server (bring your own AI key)
Branding
- White-label widget (no branding)
- Custom widget colors, fonts, CSS
- Custom changelog domain
- Custom email templates
Analytics
- Advanced analytics dashboard
- Cross-app/workspace reporting
- Feedback trend analysis
- User sentiment tracking
- Export to CSV / JSON / Webhook
Support & SLA
- Dedicated Slack support channel
- Named account manager
- Onboarding call + setup
- SLA guarantee (99.9% uptime)
- Priority bug fixes
- Quarterly business reviews
Common Enterprise Use Cases
Large SaaS Companies
Multiple products under one company. Each product gets its own workspace. Each team sees only their data. Central admin sees everything. All feedback, all bugs, all changelogs — one platform.
Agency / White-label
You build products for clients. Each client gets their own workspace with their own branding. Widget has no Signalog branding. Changelog is on the client's domain. You manage everything from one admin.
Enterprise B2B SaaS
Your customers are companies. You need to know which company is reporting which bugs. AI triage by company segment. Escalation for enterprise accounts. Dedicated Jira projects per customer tier.
Dev Tools & Platforms
Developer tool with high technical users. Users want deep technical bug reports. rrweb recordings + console logs + network request logs captured. Jira integration sends directly to the right engineering team. MCP server lets your AI use your own models for analysis.
Enterprise Security Overview
Infrastructure
- Hosted on Railway (US regions)
- MongoDB Atlas (encrypted at rest)
- Cloudflare R2 (files — encrypted)
- All traffic TLS 1.3
- No plaintext storage of any credentials
Data
- Customer data isolated per workspace
- No cross-customer data access
- API keys encrypted at rest (AES-256)
- Webhook secrets hashed
- Payment data handled by Paddle/Razorpay
Compliance
- GDPR compliant (EU customers)
- India DPDP Act 2023 compliant
- Data Processing Agreements available
- SOC 2 Type II — in progress
- VAPT reports available on request
Access
- SSO via SAML 2.0
- MFA enforced on all admin accounts
- IP allowlisting (on request)
- Session timeout configuration
Enterprise vs Growth
| Feature | Growth | Enterprise |
|---|---|---|
| Apps | 10 | Unlimited |
| Members | 6 (+$3/extra) | Unlimited |
| Workspaces | 3 | Unlimited |
| Feedback / month | 2,000 | Unlimited |
| Data history | 1 year | Unlimited |
| AI credits | 100/month | Unlimited |
| SSO / SAML | ||
| API access | ||
| White-label widget | ||
| Custom changelog domain | ||
| Webhook integrations | ||
| Flutter SDK | ||
| MCP server | +$19/mo | Included |
| Analytics dashboard | Advanced | |
| Audit log | ||
| Role-based access | Basic | Full RBAC |
| Data export | ||
| SLA | 99.9% | |
| Dedicated support | Email only | Slack channel + manager |
| Invoice billing | ||
| Price | $29/month | From $179/month |
Frequently Asked Questions
Can we self-host Signalog?
Not currently. Signalog is a managed SaaS. We handle all infrastructure, scaling, and maintenance. For data residency requirements, contact us — we can discuss options.
Do you offer a Data Processing Agreement (DPA)?
Yes. Enterprise customers receive a standard DPA covering GDPR Article 28 requirements. Custom DPA terms available on request for large contracts.
How does SSO work?
Signalog supports SAML 2.0. Works with Okta, Azure AD, Google Workspace, OneLogin, and any SAML-compliant IdP. Setup takes approximately 30 minutes with guidance from your account manager.
What is your SLA?
Enterprise customers receive 99.9% uptime SLA (max 8.7 hours downtime per year). Measured on the Signalog dashboard, widget CDN, and API endpoints.
Can we keep existing data if we upgrade?
Yes. All your existing feedback, bug reports, changelogs, and configurations carry over when upgrading from any plan. No migration needed.
What happens at the end of the contract?
Your data is available for export for 30 days after contract end. We provide a full data export in JSON format on request before your contract ends.
What Enterprise Teams Say
"We have 12 different products under one roof. Signalog gave us one place to see all the feedback, all the bugs, all the changelog reactions — across every product. The Jira integration alone saves us 3 hours a week per team."
"We white-label the widget for our SaaS clients. Their users see our branding. We see all the feedback. It's the cleanest setup we've had for client feedback management."
"SSO was non-negotiable for us. Signalog had it working with our Okta setup in under an hour. The account manager was on a call with us the whole time."
Ready to discuss Enterprise?
Tell us how many apps you need to instrument, your team size, key features you need (SSO, white-label, API), and your timeline. We respond within 1 business day.
Or email us directly at hello@signalog.co